NEW DELHI: Delhi chief minister Arvind Kejriwal on Wednesday reviewed the working and response of the helpline 1031 in Delhi government hospitals.The helpline has been issued for patients and their relatives or attendants in government hospitals to report any kind of lapses in the policies of free medicines, tests and surgeries.
Sources said that every day dozens of complaints are reported on the helpline. However, the nodal officers dealing with the same have failed to address them in many situations. “The CM has expressed displeasure over unsolved complaints. He has asked the officers concerned for an explanation,” said a senior official.
On October 9, the Delhi government had extended OPD timings in state-run hospitals from 9am-1pm to 8am-2pm so that there is enough time to attend to patients and avoid crowding.
The order is being questioned by resident doctors who have threatened to boycott outdoor services on November 1 if their concerns are not addressed. They claim it is affecting their daily rounds of indoor patients.”If the government won’t change its decision, we will shut down OPD services at all hospitals on November 1,” Dr Vivek Chouksey, the president of FORDA said.